Senior Technical Support Engineer
Are you a support engineer ready for a change? Are you looking for a strong team environment and a structure designed to optimize your work? Do you enjoy having both the knowledge and respect of an organization that completely gets how hard providing support can be? Come and work for Axcient!
At Axcient, we consider support to be a feature of our solution. This vision creates a unique, positive culture inside and out. Our support staff says that they are treated like Rockstars and it's true. We hire talented technical professionals and let them do what they do best solve problems and delight those who depend on our solution.
Basic Requirements:
5
years customer support experience
Windows/Linux/Unix system administration skills
Fundamental networking knowledge
Experience working with Windows Server and MS Exchange
Knowledge of VSS and Active Directory
Windows command line administration
Basic SQL Administration
Leadership experience is a plus
Other Requirements:
Experience proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently
Excellent customer management and communication skills supporting technology (SaaS and Hardware) solutions
Driven to learn and willing to go the extra mile as part of our team
Ability to troubleshoot and isolate the source of reported customer issues
Must be able to multi-task and have the ability to prioritize daily workload
About Axcient:
Axcient is an entirely new type of cloud platform that eliminates data loss, keeps applications up and running, and makes sure that IT infrastructures never go down. By mirroring an entire business in the cloud, Axcient makes it simple to access and restore data from any device, failover IT systems, and virtualize your entire office with a click.
Because we hire only the best and brightest, we nourish that talent with an environment where people can innovate, thrive, and pursue their passions. Our competitive compensation package includes stock options, 401(k), and comprehensive health benefits along with access to perks like free lunches and weekly team workout sessions.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
At Axcient, we consider support to be a feature of our solution. This vision creates a unique, positive culture inside and out. Our support staff says that they are treated like Rockstars and it's true. We hire talented technical professionals and let them do what they do best solve problems and delight those who depend on our solution.
Basic Requirements:
5
years customer support experience
Windows/Linux/Unix system administration skills
Fundamental networking knowledge
Experience working with Windows Server and MS Exchange
Knowledge of VSS and Active Directory
Windows command line administration
Basic SQL Administration
Leadership experience is a plus
Other Requirements:
Experience proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently
Excellent customer management and communication skills supporting technology (SaaS and Hardware) solutions
Driven to learn and willing to go the extra mile as part of our team
Ability to troubleshoot and isolate the source of reported customer issues
Must be able to multi-task and have the ability to prioritize daily workload
About Axcient:
Axcient is an entirely new type of cloud platform that eliminates data loss, keeps applications up and running, and makes sure that IT infrastructures never go down. By mirroring an entire business in the cloud, Axcient makes it simple to access and restore data from any device, failover IT systems, and virtualize your entire office with a click.
Because we hire only the best and brightest, we nourish that talent with an environment where people can innovate, thrive, and pursue their passions. Our competitive compensation package includes stock options, 401(k), and comprehensive health benefits along with access to perks like free lunches and weekly team workout sessions.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
