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Technical Services Manager

Company Name:
LinkedIn Corporation
Linkedin Corporation has the following openings. Oversee the technical support of company customers. Research, document, prioritize, and communicate technical issues. Serve as the primary interface for Product Operations with engineering. Handle all technical issues and escalations related to assigned products. Aggregate and analyze member bugs/issues using internal tools, path analysis reports, and queries of all available data sources, including collaborating directly with customer support team members to gather user insights. Work with product, engineering and QA teams to influence and drive fixes for key product issues, prioritize based upon issue volume, members impacted, revenue impact, and other relevant metrics. Maintain GCOs Jira channel. Troubleshoot complex product issues, and provide technical solutions to resolving them. Create and run advanced SQL queries as part of troubleshooting. Conduct analysis of issues to assess factors such as the number of members impacted. Improve customer support processes and communicating updates to GCO. Communicate complex problems in non-technical terms at various levels within the organization. Work directly with product and engineering teams in testing, reporting and resolving product issues. Identify and provide solutions to internal business process issues that negatively impact member satisfaction. Create de-bugging tools and applications to improve team efficiencies.
Employer will accept Bachelors degree in Computer Science, Business, Engineering, Mathematics, Physics or related field and 4 years of work experience in job offered or in a computer-related occupation.
To apply, please send resume to . Must reference Job Code# 6597.745

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