Customer Success Manager
Company Name:
Arca24.com
Salary period: Annual
Position: Customer Success Manager
Location: Mountain View, CA
Position Overview:
Are you a customer service professional ready for a change? Come and join Axcient's Customer Success team! Our team says that they are treated like Rockstars - and it's true. We hire talented technical professionals, and let them do what they do best - provide service excellence our partners! Are you looking for a strong team environment? We have it. Looking for structure designed to optimize your work? Check out Axcient. Do you enjoy having both the knowledge and respect of an organization that completely gets how hard providing service can be? Come and work for Axcient! We're currently looking for talented service-oriented team members with 5-7 years of customer service experience, a technical background and hands-on backgrounds in the following areas:
Responsibilities:
Contact each new partner, step through their Axcient configuration and set up and review performance.
Identify potential service problem areas and work cross functionally as required, to resolve issues in a timely fashion.
Manage critical accounts through to resolution working cross functionally as required, to resolve issues in a timely fashion.
Summarize information collected, and identify areas for improvement in our Axcient service offerings.
Stay informed and educated on Axcient products, upgrades and releases.
Look for ways to continuously improve the onboarding and critical account management process.
Overall responsibility for satisfaction of specified accounts, to make them into reference accounts that continue to renew.
Requirements:
BA/BS degree or equivalent work experience.
5-7 years experience working in a high-tech environment.
Experience working with mid-market and corporate customers.
Computer literate, experienced with basic business applications (MS Word, Excel, etc.).
Proficient understanding of the web and security on the web (firewalls, network connections, etc.).
Ability to manage high level, complex client service issues, researching and resolving issues quickly and efficiently.
Ability to handle and manage critical client situations.
Excellent customer management and communication skills supporting technology (SaaS and Hardware) solutions.
Ability to troubleshoot and isolate the source of reported customer issues.
Background in data backup, disaster recovery and cloud continuity (Preferred).
Driven to learn and willing to go the extra mile as part of our team.
Must be able to multi-task, lead and self-manage.
About Axcient:
Axcient is an entirely new type of cloud platform that eliminates data loss, keeps applications up and running, and makes sure that IT infrastructures never go down. Designed for today's always-on business, By mirroring an entire business in the cloud, Axcient makes it simple to access and restore data from any device, failover IT systems, and virtualize your entire office with a click - all from a single deduplicated copy.
Because we hire only the best and brightest, we nourish that talent with an environment where people can innovate, thrive, and pursue their passions. Our competitive compensation package includes stock options, 401(k), and comprehensive health benefits - along with access to perks like free lunches and weekly team workout sessions.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Position: Customer Success Manager
Location: Mountain View, CA
Position Overview:
Are you a customer service professional ready for a change? Come and join Axcient's Customer Success team! Our team says that they are treated like Rockstars - and it's true. We hire talented technical professionals, and let them do what they do best - provide service excellence our partners! Are you looking for a strong team environment? We have it. Looking for structure designed to optimize your work? Check out Axcient. Do you enjoy having both the knowledge and respect of an organization that completely gets how hard providing service can be? Come and work for Axcient! We're currently looking for talented service-oriented team members with 5-7 years of customer service experience, a technical background and hands-on backgrounds in the following areas:
Responsibilities:
Contact each new partner, step through their Axcient configuration and set up and review performance.
Identify potential service problem areas and work cross functionally as required, to resolve issues in a timely fashion.
Manage critical accounts through to resolution working cross functionally as required, to resolve issues in a timely fashion.
Summarize information collected, and identify areas for improvement in our Axcient service offerings.
Stay informed and educated on Axcient products, upgrades and releases.
Look for ways to continuously improve the onboarding and critical account management process.
Overall responsibility for satisfaction of specified accounts, to make them into reference accounts that continue to renew.
Requirements:
BA/BS degree or equivalent work experience.
5-7 years experience working in a high-tech environment.
Experience working with mid-market and corporate customers.
Computer literate, experienced with basic business applications (MS Word, Excel, etc.).
Proficient understanding of the web and security on the web (firewalls, network connections, etc.).
Ability to manage high level, complex client service issues, researching and resolving issues quickly and efficiently.
Ability to handle and manage critical client situations.
Excellent customer management and communication skills supporting technology (SaaS and Hardware) solutions.
Ability to troubleshoot and isolate the source of reported customer issues.
Background in data backup, disaster recovery and cloud continuity (Preferred).
Driven to learn and willing to go the extra mile as part of our team.
Must be able to multi-task, lead and self-manage.
About Axcient:
Axcient is an entirely new type of cloud platform that eliminates data loss, keeps applications up and running, and makes sure that IT infrastructures never go down. Designed for today's always-on business, By mirroring an entire business in the cloud, Axcient makes it simple to access and restore data from any device, failover IT systems, and virtualize your entire office with a click - all from a single deduplicated copy.
Because we hire only the best and brightest, we nourish that talent with an environment where people can innovate, thrive, and pursue their passions. Our competitive compensation package includes stock options, 401(k), and comprehensive health benefits - along with access to perks like free lunches and weekly team workout sessions.Estimated Salary: $20 to $28 per hour based on qualifications.
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