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WFM Lead System Administrator

Company Name:
Axius Technology Inc.
Job Functions:
? Perform installations and upgrades of the Verint WFM (Impact 360 v11.1) and Aspect WFM application.
? Be responsible for identifying and planning for patches and hot fixes.
? Troubleshoot system issues with WFM users and work closely with Verint Support team to resolve issues.
? Work with DBA and Systems Administrators to improve performance and reliability of application as well as upgrades or expansions of existing installations.
? Manage tickets and tracking of application issues and ensure resolution and root cause are achieved.
? Handle any outage situation regarding WFM and documenting resolution.
? Lead key WFM projects such as Single-Sign-On implementation, new CSI feed setup for Chat & Email, WFM rollouts for new Business units, Adhoc Reporting setup, Lab server DR setup
? Create and maintain documentation on WFM applications.
? Assist in educating and training others on the Verint product.
? Collate statistics and reports on the usage of the system and on license management
? Focus on System Improvements and suggest best practices on how to configure and use the WFM tool
Requirements:
? 3+ years of working with medium to large installations of Verint Impact 360 WFM application. Must have outstanding technical knowledge of Verint WFM v11.1
? 6+ years of systems administration or systems engineering experience
? 6+ years of working with Microsoft Server administration (including Windows Server 2008 R2)
? strong SQL knowledge and 3+ years experience with SQL Server 2008 R2
? Technical experience working with Aspect WFM or Nice IEX application is a PLUS
? Crystal Reports experience is a PLUS
? Excellent communication and interpersonal skills, with the ability to be personable yet persistent.
? Business Analysis skills and knowledge of WFM business features so you can work with WFM users to understand their requirements and issues.
? Logical thinker, with strong problem solving and analytical skills and ability to make trade-offs.
? Great Project Management skills with a can-do attitude
? Ability to be an effective coach and enabler of WFM
Eligibilty:: H1B,EAD GC,GC & US CITIZENS
Number to reach me ( Syed ): 703-738-6662 Ext:138
Please forward resume to keep subject line as job title and location.
Job status: Full Time
Compensation: Base + Benefits + Relocation assistance

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