Senior Customer Success Engineer at Elastic in Mountain View, CA
What You Will Be Doing Serving as a technical point of contact for Elastic customers across the breadth of the Elastic customer journey Working in a pooled model triaging and taking customer requests Providing technical, architectural and best practice guidance Understand the breadth of Elastic's services and support offerings in order to make suggestions to customers based on their use case Identify customer friction points through customer interaction and provide feedback on programmatic remediation Using customer adoption and retention metrics to inform your team strategy What You Bring Along Working knowledge of the Elastic Stack A track record of success in a technical customer facing environment A demonstrable ability to articulate the benefits of modern platforms, software and technology Self starter who is able to analyse current processes and develop ideas based on a deep understanding of how customers engage with products Willingness to learn the breadth of Elastic's offering and how customers utilize Elastic in their wider business environments The ability to inspire groups both large and small Ability to learn new technologies quickly A background as an engineer or developer who loves working with other developers to get the most out of their deployments Bonus Points Experience working in a growing global organization Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Double your charitable giving - We match up to $1500 (or local currency equivalent) Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave The typical starting Total Cash Compensation range for new hires in this role is between $149,000 and $205,000, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.
Salary Range:
$100K -- $200K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$100K -- $200K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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