Customer Success Manager - Enterprise at Elastic in Mountain View, CA
We're looking for a dynamic Enterprise Customer Success Manager to work with our strategic Tier-1 accounts in partnership with our Direct Sales Team. This role will be at the heart of our customer interactions at Elastic and critical to ensuring we have successful and happy users with high retention and growth rates. If you love problem-solving and critical thinking, and are passionate about executing plans and strategies to achieve a high level of customer success, we'd love to hear from you! What You Will Be Doing:
You'll lead and handle the full post-sales management of our largest accounts, ensure they are meeting their project deadlines, achievements, and reach their desired outcome and value with their commercial relationship with Elastic Take responsibility for the customer journey with us, starting with on-boarding and working cross-functionally to dedicatedly lead each customer's successful deployment Working alongside the Sales Director assigned to the account to plan and improve revenue - specifically renewals and upsell opportunities Take responsibility to accurately forecast revenue within your accounts Manage customer issues and bring together the correct resources to resolve issues What You Bring Along:
Minimum of 4-5
years of experience in a CSM, Technical Account Management or Sales related role in a relative and dynamic technology company Strategic, analytical thinker who isn't afraid to roll up their sleeves and get into the weeds A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals Ability to build effective work relationships with various levels and departments of the organization, influence behavior, and change management An understanding of Software Development life cycles and project management skills A deep understanding of Big Data and the techniques used to build modern complex data systems at scale Experience in technical architecture design Effective communicator of programs and concepts at all levels High degree of integrity and honesty; demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations Bonus Points:
Knowledge of Big Data, Cloud, NoSql, Search, and Logging products preferred Experience working in a global organization and start-up environment is preferred Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Double your charitable giving - We match up to $1500 (or local currency equivalent) Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave The typical starting Total Cash Compensation range for new hires in this role is between $178,800 and $246,000, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.
Salary Range:
$200K -- $250K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
You'll lead and handle the full post-sales management of our largest accounts, ensure they are meeting their project deadlines, achievements, and reach their desired outcome and value with their commercial relationship with Elastic Take responsibility for the customer journey with us, starting with on-boarding and working cross-functionally to dedicatedly lead each customer's successful deployment Working alongside the Sales Director assigned to the account to plan and improve revenue - specifically renewals and upsell opportunities Take responsibility to accurately forecast revenue within your accounts Manage customer issues and bring together the correct resources to resolve issues What You Bring Along:
Minimum of 4-5
years of experience in a CSM, Technical Account Management or Sales related role in a relative and dynamic technology company Strategic, analytical thinker who isn't afraid to roll up their sleeves and get into the weeds A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals Ability to build effective work relationships with various levels and departments of the organization, influence behavior, and change management An understanding of Software Development life cycles and project management skills A deep understanding of Big Data and the techniques used to build modern complex data systems at scale Experience in technical architecture design Effective communicator of programs and concepts at all levels High degree of integrity and honesty; demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations Bonus Points:
Knowledge of Big Data, Cloud, NoSql, Search, and Logging products preferred Experience working in a global organization and start-up environment is preferred Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Double your charitable giving - We match up to $1500 (or local currency equivalent) Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave The typical starting Total Cash Compensation range for new hires in this role is between $178,800 and $246,000, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.
Salary Range:
$200K -- $250K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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